Refund policy

1. Right of Withdrawal

  • As a consumer, you have the right to withdraw from the contract within 14 calendar days from the date you receive the goods, without giving any reason.
  • To exercise your right of withdrawal, please contact us at [contact details] within the 14-day period to notify us of your intention to return the items.

2. Conditions for Returns

  • The items must be unused, undamaged, and in their original packaging.
  • The product should be in a condition that allows it to be resold (e.g., unopened and unused items).
  • Certain products, such as personalized, perishable, or sealed items that were unsealed after delivery (e.g., hygiene products, software), may not be returned.

3. Return Process

  • To initiate a return, please contact our customer service team at helpcptcustoms@gmail.com providing your order number and reason for return.
  • We will guide you through the return process and provide a return address. The cost of returning the product is typically borne by the customer, unless the product is faulty or damaged.

4. Refunds

  • Once we receive and inspect your returned item, we will process your refund.
  • Refunds will be issued within 14 calendar days after receiving the returned goods, using the same payment method as the original purchase.
  • Please note that delivery fees are non-refundable unless the return is due to a faulty or incorrect product.

5. Faulty or Incorrect Products

  • If you receive a product that is faulty, damaged, or incorrect, you are entitled to a full refund or a replacement, including any shipping costs.
  • Please contact us within 2 days of receiving the faulty product and provide any necessary photos or documentation to support your claim.

6. Exceptions to the Right of Withdrawal

Under Lithuanian and EU consumer protection laws, certain items may be exempt from the right of withdrawal. These include:

  • Sealed goods that have been unsealed after delivery, such as hygiene products or software.
  • Custom-made or personalized items, which are tailored to your specifications.
  • Goods that, due to their nature, cannot be returned (e.g., perishable goods like food).

7. Contact Us

For any questions regarding our return and refund policy, please contact us at cptcustoms@gmail.com Our team is happy to assist you!